Shipping Policy
Eco-Age.store

Effective Date: 28/11/2024

At Eco-Age.store, we are committed to delivering your order quickly and efficiently. Please review the details of our shipping policy to understand how we process and deliver your items.

1. Order Processing Time

  • All orders are prepared and processed within 1–3 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time

  • Once your order has been processed, it will be shipped via our trusted delivery partners.
  • Delivery timeframe: Orders typically arrive within 7–15 business days.
  • Please note that shipping times may vary slightly during high-demand periods or due to unforeseen delays by the carrier.

3. Shipping Fee

  • A flat shipping fee of $6.99 is applied to all orders, regardless of size or weight.
  • Currently, we do not offer free shipping or expedited shipping options.

4. Shipping Destinations

  • We ship to all locations within the United States.
  • At this time, we do not offer international shipping.

5. Order Tracking

  • Once your order has been shipped, a tracking number will be emailed to you.
  • You can use this tracking number to monitor the status and location of your package.

6. Delivery Issues

Undelivered or Delayed Orders

If your order does not arrive within the estimated timeframe:

  1. Check your tracking information for updates.
  2. Contact our support team at [email protected] or call us at +1 438-345-8752.

Incorrect Address

  • Please ensure your shipping address is accurate during checkout.
  • We are not responsible for delays or losses due to incorrect or incomplete addresses.

Damaged or Lost Items

If your package arrives damaged or is lost during transit:

  • Contact us immediately with your order details and, if possible, include photos of the damaged package.
  • We will work with the carrier to resolve the issue and offer a replacement or refund as needed.

7. Contact Us

For any questions or concerns regarding your shipment, please feel free to reach out to us:

  • Email: [email protected]
  • Phone: +1 438-345-8752
  • Address: 10832 Old Mill Rd, Omaha, NE 68154
  • Working Hours: Mon – Fri | 8:00 AM – 6:00 PM (EST)

Thank you for choosing Eco-Age.store! We’re committed to ensuring your shopping experience is seamless and enjoyable.